BlomJacobsen

Privacy Policy

Last updated: February 17, 2026

1. Introduction

BlomJacobsen ("we", "our", "us") is committed to protecting the privacy of our users and their customers. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our AI receptionist platform.

2. Data We Collect

We collect the following categories of data:

  • Account data: Email address, name, company name, and billing information when you create an account.
  • Call data: Phone numbers, call recordings, call transcripts, and call metadata (duration, timestamps) processed through our platform.
  • Usage data: How you interact with our dashboard, feature usage, and analytics.

3. How We Use Your Data

Your data is used to:

  • Provide and improve our AI receptionist services
  • Process and route incoming calls
  • Generate call transcripts and analytics
  • Send service-related communications
  • Comply with legal obligations

4. Data Storage & Security

All data is stored within the European Union in GDPR-compliant data centers. We use encryption at rest and in transit. Access to personal data is strictly limited to authorized personnel.

5. Data Retention

Call recordings and transcripts are retained for 90 days by default. You can configure shorter retention periods in your dashboard settings. Account data is retained for the duration of your subscription and deleted within 30 days of account closure.

6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability

7. Third-Party Processors

We use third-party services to deliver our platform, including cloud hosting, telephony, speech recognition, and voice synthesis providers. All processors are bound by data processing agreements that ensure GDPR compliance.

8. Contact

For privacy-related inquiries, contact us at privacy@blomjacobsen.dk.